Eg. 257 Collins Street, Melbourne VIC 3000
ELECTRICITY CONNECTION OPTIONS:
ELECTRICITY SUPPLY RATES:
You have the right to choose your own electricity retailer but it is the decision of licensed retailers to sell to customers in embedded networks. You can compare electricity offers in VICTORIA by visiting: Here, or electricity offers in NSW by visiting (https://www.energymadeeasy.gov.au/). If a licensed retailer agrees to sell electricity to you, you may need to have your electricity meter changed. Contact us for more information about this.
You have rights and responsibilities under electricity rules for your state, including the Energy Retail Code and Electricity Distribution Code. By purchasing electricity from an embedded network operator, you do not have the same protections as you would if you purchased electricity from a licensed retailer. Please contact us for more information, or a copy of these guidelines.
If you have an enquiry or complaint, you can contact us directly. We have a complaint and dispute resolution process to assist in resolving your concerns. If you are dissatisfied with the way we handle your complaint, you have the right to contact the Energy and Water Ombudsman. These contact details are displayed on your monthly invoice, or can be requested from our Team at anytime.
If you are experiencing difficulty paying your electricity bill, please contact us to discuss the assistance that is available to you including flexible payment arrangements.